Mobile Strategy - Cutting the Cost and Confusion out of IT and Telecommunications for Business.



Disputing Invoices

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Are you disputing your invoice?

Mobile Strategy acknowledges you may query your invoice from time to time, and we will work with you to resolve the issue as quickly as possible.

Invoices are dispatched at least five working days prior to direct debit payments. In the case of a dispute, your direct debit for that invoice will be halted.

Where you wish to dispute any item(s) appearing on your invoice, please write to or email us immediately and not more than 90 days from the date of the disputed invoice to seek resolution of the disputed amount. If you do not notify us within this period, the invoice will be deemed to have been accepted by you as being correct and payable.

Regardless of any dispute item, you should pay undisputed amounts by the payment due date, otherwise interest or late payment charges may apply.

If we agree there has been an error, the account balance will be corrected as soon as practicable. If we find the invoice is correct, you must pay the outstanding amount plus any overdue interest immediately or by the payment due date, whichever is the latter.